100% Hassle-Free Returns & Satisfaction Guarantee
RETURNS & WARRANTY
RETURNS - Jigsaw Jungle International Inc. wants you to be happy with your purchase and backs all orders with its 100% Hassle-Free Satisfaction Guarantee. We do understand that there are circumstances that warrant a return.
Need to return or exchange a puzzle or other items? Please contact JigsawJungle.com first via phone (514.331.3346 OR 1.877.758.6453) or email (firstname.lastname@example.org OR email@example.com) so we may verify your return, prior to sending back any merchandise. Please have your order number available [located on your confirmation email, the paper packing slip or your invoice]. Please read the following terms carefully.
You may return any unopened product for a refund within 30 days of receipt of the product with approval from Jigsaw Jungle International Inc. (please note refunds do not include the original shipping charge). Store credit will be issued for items returned past 30 days from the date of purchase. Store credits can be used toward future purchases. Returned items must be received by Jigsaw Jungle in new, unopened, resalable condition with all boxes, parts, instruction booklets and manuals. We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid.
All returns must be approved by Jigsaw Jungle before they are returned. Once approved, you will be provided with a Merchandise Return Authorization Number (RMA#) to use for the return. Approved returns will be refunded 100% of the purchase price of the unit unless a restocking fee has been assessed. However, you will not be reimbursed for any shipping or handling charges. If Jigsaw Jungle shipped the item(s) to you at no cost (Free Shipping) and you return that item(s) for a refund, the original shipping costs incurred by Jigsaw Jungle will be deducted from your return amount. We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product. Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to sender. Jigsaw Jungle reserves the right to charge up to a 25% restocking fee if needed.
HOW TO MAKE A RETURN
Please call 1.877.7.JUNGLE (1.877.758.6453) or email a request to firstname.lastname@example.org to set-up a return approval and we will provide you with a Merchandise Return Authorization Number (RMA#).All returns must be shipped to:Jigsaw Jungle International Inc.
Lasalle (Qc) Canada H8N 2J5Tel.: 1.877.758.6453 / 514.331.3346
The following information must be included with your return: Your full Name, Address, Telephone Number, Order Number and Reason for Return. If you return an item to us and your return does not meet our return policies, your return will not be processed and will be returned to you at your expense. Please contact us if you have any questions before returning an item.
If you return an item without a Merchandise Return Authorization (RMA) number on the outside of the returned box you may not receive credit. Please call or email us to setup a return.
**Opened items will not be accepted as they are considered "Used" and we do not sell used puzzlesNon-Refundables
Gift certificates are non-refundable items. Purchases of special orders, customized products, altered products, and other items noted as such are non-refundable.
Jigsaw Jungle International Inc. allows exchanges as a combination of a return of your original order and the placing of a new order. Your new order can ship whether or not we receive the returned goods and your card will be charged for the new order. You will be credited for the cost of the returned goods once they are received by us.
DAMAGED, DEFECTIVE OR MISSING ITEMS
Damaged, defective or missing items must be reported to Jigsaw Jungle within 30 days. If items were damaged in transit, Jigsaw Jungle will file a claim with the carrier on your behalf for the damaged items and will send out a replacement item with a return shipping label for the damaged item. Jigsaw Jungle will ship replacement or missing items to you using the most economical shipping method available at the time. Please retain the original packaging for inspection by the carrier. Your account will be charged for the replacement item and then you will receive a credit for the defective item once it has been received by Jigsaw Jungle.
If an item is covered under a manufacturer's warranty and needs to be repaired or replaced after 30 days, simply ship the item back to us and we will act as your agent with the manufacturer to get your item repaired or replaced. The manufacturer is solely responsible for determining if your item qualifies for warranty coverage. You are responsible for the shipping charges to get the item back to Jigsaw Jungle. We strongly suggest you use an insured, traceable shipping method. Jigsaw Jungle will not be responsible for lost or damaged items. Once the item has been repaired or replaced by the manufacturer, Jigsaw Jungle will ship the item back to you.
PROCESSING REFUNDS & CREDITS
Any credits due will be applied upon receipt of the returned goods. Jigsaw Jungle International Inc. will process your refund as soon as possible, but please allow up to 2 weeks to process your refund once it has been received. We cannot be responsible for delays caused by the mail or by your credit card company. Jigsaw Jungle will refund you in the same manner in which you paid - by credit card, Paypal, check, etc. If you have not received your refund after 2 weeks, please contact us.