How do I Create an Account?
New to Jigsaw Jungle or a long-time customer who may not have placed an order in a little while? No problem! It's easy to set-up a new account and only takes a minute or two on our website. Just click on "Create an Account" at the top right hand corner of our homepage and complete the required information. Still have questions or need help? Feel free to contact us via email ( or call our toll-free Customer Care hotline: 1.877.7.JUNGLE (1.877.758.6453) and we will be happy to assist you!
What are the Benefits of Having an Account at Jigsaw Jungle?
There are many benefits to registering on Among them include access to track orders, review your order history, add multiple addresses for easy checkout, an easy-to-share wish list, and the ability to personalize and manage your profile based on your preferences. The personal information you share with us is completely confidential. Your privacy is important to us, and we will not disclose or sell the information provided for any reason. Our promotional emails are optional, and you can unsubscribe at any time. For more information, please visit our Privacy Policy.
How do I place an Order?
Orders can be placed by first locating the Jigsaw Jungle product(s) that you would like to purchase. Once you have found what you would like to buy, simply Add to Cart. Once in the cart follow the checkout process by completing all mandatory fields and a confirmation page will provide you with an order number. We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered on will be processed (pending credit card or PayPal approval, or payment via certified cheque, International money order, or cash) and shipped out from our Montreal (Qc) or Champlain (NY) distribution centers. Orders placed Monday-Friday before 11 AM EST will begin processing that day, excluding holidays, and will ship within 48 hours pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Jigsaw Jungle Customer Service will contact you.
How do I put Items on my Wishlist in my Shop Cart?
Transferring items from your Wishlist to your Shopcart is easy! Simply login to your account, open-up your Wishlist and click "Add to Cart." It's quick and easy! You can even send your Wishlist to someone else!
Having trouble with Login or Forgot your Password?
Having trouble logging-in to our site or forgot your password? No problem, it happens to everyone! Simply click on "Login" at the top right-hand corner of the homepage and then click on "Forgot your password." Enter your email address on the next screen and click the "Submit" button and you will receive a link to reset your password. Have you already tried that but are still having trouble with login? Send us an email( or call our toll-free Customer Care hotline: 1.877.7.JUNGLE (1.877.758.6453). Are you a long-time client who already has an account but are unable to login? Here's why: To improve your shopping experience, we have been making some major upgrades to our systems which require you to update your account. Our secure database & online systems protect client information to keep your personal details safe & confidential. As such, to protect your personal information, your account and personal details can not be transferred automatically from one system to another. Please take a minute to create a new Jigsaw Jungle account - it's fast & easy to do! If you prefer, give us a call during the week and we'll walk you through it. Toll-free 1.877.7.JUNGLE (1.877.758.6453) or 514.331.3346. We'll be happy to help you!
When will my Order Ship from your Distribution Center?
For all in-stock items, orders are typically processed and shipped within 48 hours from the time of receipt. For out-of-stock/back-ordered items, you will be contacted by our Customer Care Team to let you know what the expected ship date is.
Do you Ship Internationally?
Yes,Jigsaw Jungle ships to many popular worldwide destinations (Note: Flat-Rate-Super-Saver-Shipping promo does not apply to International orders). Orders must be paid in full and shipping costs will vary based on delivery destination, selected shipping method and size of the order. All shipping costs, duties, taxes, etc. are at the expense of the client and must be paid in full prior to being shipped from our distribution centers.You may be responsible for import duties and taxes for your country as well. Shipping costs can be determined by adding items to your cart and estimated rates will be displayed on the checkout page. You will be contacted if for any reason there is an issue with your shipping or if the selected shipping method is not suitable for your order/location where additional charges may apply. If rates for your country are not displayed, please email or call us for a quote.
Can I place an order & have it shipped it to a different address OR to someone else?
Yes you certainly can! We can ship your parcel to any address you specify (see shipping details for specifics on shipping territories and associated costs). Buying a gift for someone else? No problem! We know they would love it and it feels good to give! Simply place your order by creating or logging-in to your account and at check-out, simply enter the address you want to have the order shipped-to. You'll be billed for the order and the package will be delivered to the shipping address specified.
How do you Ship? What is the Delay?
Orders placed Monday-Friday before 11 AM EST will begin processing that day, excluding holidays, and will typically ship within 48 hours pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Jigsaw Jungle Customer Service will contact you. Jigsaw Jungle uses various transport and courier companies, including UPS, TNT Express Worldwide, Canada Post, FedEx, DHL, USPS, etc., to deliver its parcels to you. Shipping costs are determined by the package weight, dimensions, distance to your location and selected shipping option. They are automatically calculated at our checkout before you complete your order. You will be charged the exact amount shown in your shopping cart. For some orders (including orders that exceed a certain weight) you may need to place your order via phone in order for us to custom quote your shipping charges. On most orders we subsidize a portion of the shipping costs to keep your delivered price as low as possible. With some shipping methods such as UPS, Canada Post, and USPS your shipping cost may include a small fee for self-insurance, packing materials and handling. You will be contacted if for any reason there is an issue with your shipping or if the selected shipping method is not suitable for your order/location where additional charges may apply. Delivery method for orders using our Flat-Rate-Super-Saver-Shipping Promo option are at the discretion of Jigsaw Jungle and are generally shipped using Canada Post Expedited or UPS Ground Service. Please note delivery times can vary. Notification of shipment: Jigsaw Jungle International Inc. will email you when your order has been shipped and will provide you with a tracking number at your request if one is available (please note some service options do not offer tracking information). Please contact us if you have any questions about our shipping policy.
Do you Ship to P.O. Boxes?
Yes, we ship to P.O. Boxes! Please note shipping charges may vary and additional delivery charges may apply for certain areas and extended ship-to delivery destinations as determined by the shipping companies. You will be contacted by a Jigsaw Jungle Customer Care Team representative should additional shipping coverage be required for your order.
How does the Flat-Rate Super-Saver Shipping (FRSSS) Promo Work?
When you select "Super-Saver Shipping” (Basic Shipping) as your shipping method, Jigsaw Jungle International Inc. will determine the most economical shipping method depending on your location, size and weight of your order. Jigsaw Jungle International Inc. will make this decision at their sole discretion.| *Flat-Rate shipping APPLIES only TO CONTINENTAL UNITED STATES AND CANADA. Additional charges may apply for extended ship-to areas and oversize items such as Deluxe & Standard Porta-Puzzle 1000/1500, Super-Tock Games, ETC. (as determined by our shippers UPS, Canada Post, USPS, etc.). *NOT INCLUDING Alaska, Hawaii, The US Virgin Islands, Puerto Rico, The North West Territories, Yukon, Nunavut and other extended areas where additional shipping charges may apply. If you need a specific shipping method or guaranteed delivery date we ask that you choose from one of our UPS or Canada Post Guaranteed Delivery services such as 3-Day Select, 2nd Day Air or Next Day Air. All shipping guarantees are made by the carriers themselves. Jigsaw Jungle International Inc. does not guarantee any shipping dates. If you select a guaranteed shipping method and your package does not arrive when guaranteed, please contact us and we will work with the carrier to determine if you are eligible for a shipping refund. Carrier guarantees do not apply in inclement weather, etc. Please visit the carrier's website (i.e.,, for complete details. EXPEDITED SHIPMENTS If you need an expedited shipment, please e-mail AND call us immediately and we will do our best to accommodate you.
What Payment Methods do you Accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover, Novis), PayPal, Certified Cheques, International Money Orders, Direct Bank Transfers, Interac/Direct Debit and Cash (for in-store purchases only). Please note orders will only be shipped once full payment has been received and has cleared the associated banking institution(s). All payment transactions are made using a secure server. Your personal information is kept confidential and protected. Please note we do not keep record of any credit card, or other financial, information. For any questions regarding accepted payment methods, payment processing, please contact our Customer Care hotline: 1.877.7.JUNGLE (1.877.758.6453).
What is your Return Policy?

RETURN POLICY Jigsaw Jungle wants you to be happy with your purchase. However, we understand that there are circumstances that warrant a return. Please read the following terms carefully.

Need to return or exchange a puzzle? You may return any unopened product for a refund within 30 days of receipt of the product with approval from Jigsaw Jungle International Inc. (please note refunds do not include the original shipping charge). Store credit will be issued for items returned past 30 days from the date of purchase. Store credits can be used toward future purchases. Returned items must be received by Jigsaw Jungle in new, unopened, resalable condition with all boxes, parts, instruction booklets and manuals. We only accept Like New, Unopened (in the original shrink-wrap) returns with postage paid.

All returns must be approved by Jigsaw Jungle before they are returned. Once approved, you will be provided with a Merchandise Return Authorization Number (RMA#) to use for the return. Approved returns will be refunded 100% of the purchase price of the unit unless a restocking fee has been assessed. However, you will not be reimbursed for any shipping or handling charges. If Jigsaw Jungle shipped the item(s) to you at no cost (Free Shipping) and you return that item(s) for a refund, the original shipping costs incurred by Jigsaw Jungle will be deducted from your return amount. We will cover the cost of the return shipping only when we send the same item as a replacement for a defective product. Items that are returned and are non-saleable due to use, damage or missing parts will not be accepted and will be returned to sender. Jigsaw Jungle reserves the right to charge up to a 25% restocking fee if needed.


Please call 1.877.7.JUNGLE (1.877.758.6453) or email a request to to set-up a return approval and we will provide you with a Merchandise Return Authorization Number (RMA#).

All returns must be shipped to:Jigsaw Jungle International Inc.

8126 Jean-Brillon

Lasalle (Qc) Canada H8N 2J5

Tel.: 1.877.758.6453 / 514.331.3346

The following information must be included with your return: Your full Name, Address, Telephone Number, Order Number and Reason for Return. If you return an item to us and your return does not meet our return policies, your return will not be processed and will be returned to you at your expense. Please contact us if you have any questions before returning an item.

If you return an item without a Merchandise Return Authorization (RMA) number on the outside of the returned box you may not receive credit. Please call or email us to setup a return.

**Opened items will not be accepted as they are considered "Used" and we do not sell used puzzles


Damaged, defective or missing items must be reported to Jigsaw Jungle within 30 days. If items were damaged in transit, Jigsaw Jungle will file a claim with the carrier on your behalf for the damaged items and will send out a replacement item with a return shipping label for the damaged item. Jigsaw Jungle will ship replacement or missing items to you using the most economical shipping method available at the time. Please retain the original packaging for inspection by the carrier. Your account will be charged for the replacement item and then you will receive a credit for the defective item once it has been received by Jigsaw Jungle.


If an item is covered under a manufacturer's warranty and needs to be repaired or replaced after 30 days, simply ship the item back to us and we will act as your agent with the manufacture to get your item repaired or replaced. The manufacturer is solely responsible for determining if your item qualifies for warranty coverage. You are responsible for the shipping charges to get the item back to Jigsaw Jungle. We strongly suggest you use an insured, traceable shipping method. Jigsaw Jungle will not be responsible for lost or damaged items. Once the item has been repaired or replaced by the manufacturer, Jigsaw Jungle will ship the item back to you.


Jigsaw Jungle will process your refund as soon as possible, but please allow up to 2 weeks to process your refund once it has been received. We cannot be responsible for delays caused by the mail or by your credit card company. Jigsaw Jungle will refund you in the same manner in which you paid - by credit card, Paypal, check, etc. If you have not received your refund after 2 weeks, please contact us.

Thank you for shopping at the Jungle – we really appreciate your business! Jigsaw Jungle International Inc. is one of the web's largest suppliers of quality jigsaw puzzles. Our jigsaw puzzles are for sale at some of the lowest prices online and you won't find a better selection anywhere! Find your jigsaw puzzles today, right here at Shop the Jungle...Discover the Difference!

Credit Card & PayPal Refunds
All returns will be refunded to the original credit card or PayPal account that was used for your purchase. Please allow 14 days for us to process the credit to your card. During peak times, processing may take longer than normal. It may take up to two (2) or three (3) billing cycles for your credit to appear on your statement. Refunds on Shipping Charges: Refunds are processed based on applicable product and tax charges. Original shipping charges are not refunded. If we made a mistake and sent you the wrong order, or if you received damaged or problem items, we may refund a portion or all of the shipping charges.
Why am I being charged Sales Tax?
Jigsaw Jungle International Inc. has an obligation to collect applicable federal sales tax in all provinces and both federal and provincial sales tax in the province of Quebec. Sales tax is calculated using the address where the product is being shipped to.
How do I Cancel or Change my Order?
We begin processing your order immediately upon receipt. For this reason we may not be able to cancel or change your order once you have submitted it to us. If you decide you do not want the merchandise you have purchased, you can contact our Customer Care Team and request a RMA# and return the merchandise to us via Canada Post, UPS or FedEx (return shipping must be prepaid). Once we receive the package we will issue a credit to your account and then you can place a new order. You should expect the credit in your account 10-14 business days after we receive your return. If you need help placing a new order please Contact Us.
Problem Placing an Order or with an Order you have Received
Have you experienced a problem trying to place an order or with an order you have received? No problem, we're here to help! Simply send us an email ( OR contact our Toll-Free Customer Care Hotline: 1.877.7.JUNGLE (1.877.758.6453) and let us know what the issue is and we'll figure-out how to fix it!
I have a Missing Piece; What do I do?

So you've just received that puzzle you've ordered. You open the box and begin working away happily until you realize you're missing a piece!! Don't fret just yet!

It's easy to misplace a puzzle piece, so make sure you look everywhere first.

Jigsaw puzzles today are made with highly precise automated equipment & machinery so it is very rare and unusual to have a missing piece, however, puzzle pieces often wonder-off attached to a piece of clothing or by a curious pet or child. Allow a few days of searching before declaring the piece MIA!

Double and triple check the packaging — it's very possible it could be hidden or stuck in there. Be sure to check between cushions, under the couch, in your newspaper, etc. where you may work on your project(s). We have heard from many customers that cats love to run off with pieces so you may want to check your cats’ favourite hiding place if you have one. Thoroughly search any rooms you used for opening, constructing, gluing, transporting or storing the jigsaw puzzle. Check under chairs, inside open garbage cans, under rugs, in your fridge... you never know! Lastly, make sure that all of the pieces you've placed so far belong where they are, this way you know for sure exactly what piece you're missing.

Still nowhere to be found? Don't worry, there are options still!

Don't lose hope; there are still ways to finish that puzzle! Your best course of action is to contact the manufacturer (see below). Many popular jigsaw manufacturers have anticipated that you may need a replacement piece and have created programs to replace individual pieces or entire puzzles. There are a few things to keep in mind. It's possible that the replacement pieces may not actually fit your puzzle. Manufacturers often replace or rotate cutting dies for quality control. Please refer to the box to see if the manufacturer has included instructions for replacing missing pieces.

If you've determined you need replacement pieces simply follow these instructions!

  1. Find the brand or manufacturer name for the puzzle
  2. Determine which piece you need. Generally speaking you can count like you would on a chess board; A57, for example would be the first column and the 57th row.
  3. Contact the manufacturer. They may require you to mail in the UPC from the box. To help, we have compiled contact information and instructions from our most popular brands, below.


What to do...


Phone: 800-232-7427
Inquire about obtaining a replacement piece. They will make sure the puzzle is still available, and ask you to send $2.95 check or money order to replace.


Every Buffalo Games puzzle comes with a product warranty on the inside panel of the box that has detailed instructions for their process.
If you need further help call 800-832-2331.
1.Cut out UPC code from the box
2.Include one of the puzzle pieces
3.Write the description of the problem on a piece of paper
4.Include your return address
5.Mail to:
Buffalo Games
220 James E. Casey Drive
Buffalo, NY 14206
Note: It's possible they will not ship you back just one piece but will instead issue a replacement of the whole puzzle or a voucher for a free puzzle. Allow 6 to 8 weeks for processing.


Web: Click here for online customer service form
Phone: 617-926-8080
1.Write your name, complete shipping address, phone number and email address on a plain piece of paper. Also include the puzzle name and item number (found on the side of the box) and include a brief description of the problem.
2.Cut the UPC code from the box.
3.Place the UPC code and info sheet in envelope and mail to:
CEACO Quality Control
C/O Edaron, Inc
100 Appleton St.
Holyoke, MA 01040
Note: They will usually send you a replacement puzzle but if that puzzle is no longer available, they will send you another product of equal value and size. Allow 6 to 8 weeks for processing.


Phone: 800-962-3468
Inquire about obtaining a replacement piece.


Phone: 250-592-7374
Inquire about obtaining a replacement piece and they will provide detailed instructions.


Phone: 866-369-3531 toll free or 801-785-1123
Inquire about obtaining a replacement piece.


Online Piece Replacement Program:
Click here to submit a lost piece request.


See Ravensburger



Phone: 920-475-2002
Inquire about obtaining a replacement piece.


Web: Click here for online contact form
Include in the message Name of the puzzle, Date you purchased or received the product, Parts needed, Product UPC code
Note: A full replacement puzzle is the most likely result. Allow 6 to 8 weeks for processing.

The vendor for Hasbro's Puzz3D items has a seperate policy for missing piece replacement for the Puzz3D items only. Simply send a .jpg image showing the missing piece and Winning Solutions will send out replacements right away. Email:


If you purchased a Heye or Jumbo puzzle from Jigsaw Jungle International Inc., please email us or call our toll free number at 877.758.6453 for help handling any issues with manufacturer defects or missing pieces.


If the puzzle or game piece was missing from original packaging, contact them directly at 800-422-3434 and they will send them the missing piece at no charge. If the piece was lost or damaged, you will have to replace the entire puzzle.


Phone: 520-741-1315
Send request to: 2843 W. MasterPieces Dr., Tucson, AZ 85741 (ATTN: Customer Service)
1. UPC barcode
2. Item number (photocopy excepted for collectable packaging)
3. Full name, address, and phone number
4. Name of puzzle
5. If a quality control sheet was included in the box, send this back as well
Note: No individual pieces will be replaced, only entire puzzle. If the puzzle is out of stock or no longer available, they will send a puzzle with similar theme and piece count.


Phone: 800-465-6342
Click here to submit a lost piece replacement request


Phone: 800-718-5365
Inquire about obtaining a replacement piece. Note: they do not replace individual pieces, but if the piece was missing from original packaging, they will replace the entire puzzle.


Phone: 580-789-9535
Inquire about obtaining a replacement piece. They will ask you to send a photo of the puzzle to help find the missing piece. If the piece is not available and it was a manufacturing defect, they will replace the entire puzzle.


Inquire about obtaining a replacement piece.


Phone: 1-800-227-1428
Web: Click here for online contact form
Inquire about obtaining a replacement piece.


Phone: 763-971-8057
Web: Email PuzzleTwist
Inquire about obtaining a replacement.


Web: Online Customer Service Form
Phone: 855-257-1500
Note: Their website indicates they cannot replace individual puzzle pieces due to the production process. However, they encourage you to contact them and they will attempt to resolve the issue. They will send a whole replacement puzzle if the piece is missing due to manufacturers defect.


Web: Click here for online contact form
Phone: 800-891-7479
Inquire about obtaining a replacement piece.


Phone: 800-497-8697
Web: Click here for online contact form
Note: They do not replace individual pieces but if the piece was missing or damaged from original packaging, they will replace the entire puzzle.


Inquire about obtaining a replacement piece.
Note: Inside each puzzle box is a sheet of paper with instructions for replacing pieces. They can replace individual pieces for puzzles 1000 pieces or more that are currently in stock. If unavailable, they replace the entire puzzle.


Phone: 800-292-7676
Inquire about obtaining a replacement piece. Note: They are only able to replace pieces for some puzzles.


Phone: 800-548-8009 ext. 19
Send request to P.O. Box 818 Jackson, NH 03846
1. UPC barcode cut from the box
2. Title of puzzle
3. Name and Phone number
4. Description of problem (i.e. missing piece or damaged)
5. If damaged, include photo of damages
Note: They do not replace individual pieces, but will try to replace entire puzzle from same die cut.

4D Cityscape

Phone: 416-410-2642
Web: Click here for online contact form
Instructions: Email and give them information about the missing pieces. They will contact you upon further review and inspection.


If your manufacturer can't replace the piece or you have any trouble reaching them, please call us (if you purchased it from Jigsaw Jungle International Inc.) at 1.877.758.6453 and we'll see what we can do to help.

If your puzzle is no longer available or you don't want to replace the whole thing, we recommend checking out the Puzzle Doctor! He recreates missing pieces by hand and only charges about $10 a piece plus shipping. All you need to do is send him a picture of the puzzle image and the hole where the piece would go and he'll masterfully remake the lost piece!

Missing Pieces...A few things to remember:
- When we ship replacements, we send the bag of puzzle pieces only and NOT the box with the puzzle image on it. This is to reduce puzzle fraud (yes, sadly it does happen).
- All international orders are as-is. We do not send out replacement pieces for international orders UNLESS you agree to pay all shipping fees, duties, taxes, etc.
How can I Get in Touch with You? (Contact Us)
Need to reach us? Contact our Toll-Free Customer Care Hotline: 1.877.7.JUNGLE (1.877.758.6453) or try us at 514.331.3346. Should you receive our voicemail, please leave a short message and we will make certain to call you back quickly. Alternatively, you can send us an email at We look forward to hearing from you!
How do I Remove myself from the Jigsaw Jungle Newsletter/Email List?
At the bottom of each of our newsletters / emails, you will see an “unsubscribe” button. Simply click on that link, enter your email address and click on “Submit”. Your email will be removed automatically. You can also send and email to with the word "UNSUBSCRIBE" in the subject bar. Please allow up-to a 30-day delay and accept our apologies if you receive any further e-mails in that time.
All Things Puzzles, All at Jigsaw Jungle
Thanks for visiting our store! Jigsaw Jungle International Inc. is one of the web's oldest and largest suppliers of quality jigsaw puzzles - online since 1994! Our jigsaw puzzles, are for sale at some of the lowest prices online and you won't find a better selection, or better service, anywhere! Find all your favourite jigsaw puzzles today, right here at Jigsaw Jungle International Inc.

Jigsaw Jungle Gift Cards/Vouchers

Purchasing Gift Vouchers
Gift Vouchers are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Voucher will be added to your own personal Gift Voucher Account. If you have funds in your Gift Voucher Account, you will notice that the amount now shows in he Shopping Cart box, and also provides a link to a page where you can send the Gift Voucher to some one via email.
How to Send Gift Vouchers.
To send a Gift Voucher that you have purchased, you need to go to our Send Gift Voucher Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Voucher, you need to specify the following: The name of the person you are sending the Gift Voucher to. The email address of the person you are sending the Gift Voucher to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Voucher Account.) A short message which will apear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
Buying with Gift Vouchers
If you have funds in your Gift Voucher Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Clicking this box will apply those funds in your Gift Voucher Account. Please note, you will still have to select another payment method if there is not enough in your Gift Voucher Account to cover the cost of your purchase. If you have more funds in your Gift Voucher Account than the total cost of your purchase the balance will be left in you Gift Voucher Account for the future.
Redeeming Gift Vouchers.
If you receive a Gift Voucher by email it will contain details of who sent you the Gift Voucher, along with possibly a short message from them. The Email will also contain the Gift Voucher Number. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Voucher in two ways. 1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Voucher page. you will the be requested to create an account, before the Gift Voucher is validated and placed in your Gift Voucher Account ready for you to spend it on whatever you want. 2. During the checkout procces, on the same page that you select a payment method there will be a box to enter a Redeem Code. Enter the code here, and click the redeem button. The code will be validated and added to your Gift Voucher account. You Can then use the amount to purchase any item from our store
When a problem occurs with a gift card
For any queries regarding the Gift Voucher System, please contact the store by email at Please make sure you give as much information as possible in the email