Jigsaw Jungle International Inc. Puzzles Plus!
CeacoRavensburgerJumboMasterPiecesHEYEEducaCobble Hill
  
  Top » Catalog » Shipping & Returns My Account  |  Cart Contents  |  Checkout   
Categories
ANIMALS & WILDLIFE
BARGAIN BIN - GREAT FINDS UNDER $9.99!
COLLECTORS EDITIONS
CRAFTS
DIGITAL/VIDEO INTERACTION
GAMES & BRAIN TEASERS
HOLIDAYS & CELEBRATIONS
HOME & GARDEN
KIDS FLOOR PUZZLES
LANDSCAPE & SCENIC
LOGIC GAMES & BRAIN TEASERS FOR KIDS
MULTI-PACK ASSORTMENTS
PAINT-BY-NUMBER
POPULAR PAINTINGS
SEASONAL FAVOURITES
SHAPED JIGSAW PUZZLES
SWEETS, TREATS & FOODS
VROOM, VROOM - PLANES, TRAINS, AUTOMOBILES & MORE
WOOD FINISH
FEATURED ITEMS & SPECIALS
MANUFACTURERS
NUMBER OF PIECES
ARTISTS
KIDS CORNER: PUZZLES & MORE
STORAGE, GLUE & ACCESSORIES
MISCELLANEOUS ITEMS
CLEARANCE ITEMS
SCRATCH & DENT, DAMAGED BOX DEALS
Quick Find
Search Term:

Level of Difficulty:


Use keywords to find the product you are looking for.
Advanced Search
Information
Shipping & Returns
Support
Privacy Notice
Conditions of Use
Reciprocal Links
Package Tracking
Gift Voucher FAQ
Contact Us
Subscribe
Subscribe To Our Newsletter



Support
Support
Contact Us
Follow US
TwitterFacebook
SCRATCH & DENT DAMAGED BOX DEALS
Sometimes bad things happen to good puzzles! During shipping, there can be occasional damage to the outside of the box - a dented corner or torn edge, etc. - while the jigsaw puzzle inside is still perfectly intact and new! In some cases the manufacturers give us a discount for these damaged puzzles and then we pass the savings on to you! Perfect products with damaged packaging = GREAT SAVINGS! Looking for even more great bargains? Check-out our clearance items and specials for more great jigsaw puzzle deals!
Shipping & Returns Shipping & Returns
Unopened Goods:

For any reason, within ten (10) days of receipt of any item it may be returned to us with the receipt for a credit or refund for the value of the item, provided it is Undamaged, Unopened and in a Resalable condition, with any original shrink-wrapping intact. Once it is returned to us and we have verified the item is in the same resalable condition it left our warehouse in, we will exchange it for another product of the same value or issue a refund as per your preference. Please note CD-ROMS/DVD and items on SALE are NOT REFUNDABLE.

How To Return an Item - The 4 Step Process

You MUST contact us either by phone or e-mail for a Return Material Authorization (RMA) number. This notifies us to expect a return package and allows a more rapid return process.

It MUST be returned using the POSTAL SERVICES through the POST OFFICE with all shipping costs pre-paid. We recommend that you insure the package and you check with your post office to ensure there will no additional charges applied to the package when it arrives at our warehouse, as this will automatically cause the package to be returned to you. DO NOT return by COURIERS such as UPS or FedEx.

To Avoid Paying Return Duties and Taxes You MUST clearly mark on the Package the Return Material Authorization Number (e.g. RMA000) and Canadian Goods Returned for Credit.

Be sure to include your original receipt as we cannot process any return without it.

Goods returned without a Return Material Authorization (RMA) number, or by any other shipping method will either be refused at your expense or treated as abandoned.

Make sure you include a brief note describing the reason for returning the goods and whether you would like us to issue a credit card refund or credit the value of the product towards another order.
Note:- Shipping costs and Gift Wrap Costs are not refundable, and at our discretion we may charge a 15% re-stocking fee deducted from the refund amount to cover our costs of processing the return.

Return the Package to:

Jigsaw Jungle Returns
8126 Jean-Brillon
Lasalle, Quebec H8N 2J5
Canada

Damaged in Transit and/or Missing Items on Delivery:

We guarantee any item we ship.

If it is damaged in transit, and/or there are missing items on delivery to you, we will replace it free of charge provided that you notify us within 48hrs of receipt. You must provide us with proof that it was damaged in transit and keep ALL packaging for further investigation by the authorities or the shipper. The authorities or the shipper may require the package to be collected for further investigation.

For damaged or lost packages you must obey the shippers policy/requirements or risk losing your claim. For UPS claims check the UPS damage process. For Regular Postal Services (Canada Post) contact Jigsaw Jungle

You MUST contact us by phone or e-mail to initiate the process. Your order number can be found on the top right hand corner of your receipt, please have that handy along with the shipping address so we can access your order quickly to best serve you.

E-mail Customer Service or phone us. US/Canada phone toll-free at 1-877-7JUNGLE (1-877-758-6453). International customers phone 1-514-331-3346.

Defective Goods:

Sadly occasional manufacturing defects do occur. In the case of a defective product you must contact our customer service staff within 4 months of purchase and describe the nature of the defect and do not forget you will need your receipt/order number. Our staff can then advise and guide you through the quickest course of action to correct the problem. We want you to be satisfied with your purchase.

E-mail Customer Service or phone us. US/Canada phone toll-free at 1-877-7JUNGLE (1-877-758-6453). International customers phone 514-331-3346.

Once we process all returns we will notify you by e-mail, please ensure we have a valid method to contact you.

Missing Pieces:

First of all check the obvious places such as the Vacuum, garbage bins, back packs etc see customer past experiences in missing pieces.

Most of the manufacturers guarantee their products 100% and prefer to deal with missing pieces themselves. Either utilize the guarantee in the box or contact us to provide you with the contact information. Educa is the only manufacturer who replace individual pieces. Please contact us for complete details on how best get a replacement.

Certain manufacturers allow us to assist the customer in obtaining a replacement puzzle of the same kind as ordered by the customer. The customer must send to Jigsaw Jungle within 4 months of purchase the following:-

The 8 pieces around the missing piece.

The barcode from the box.

and the original receipt.

We will then either send you the replacement bag of pieces of the same puzzle, OR where possible the missing pieces

If you did not order from us then may we suggest visiting Jigsaw Doctor who may be able to help you replace your missing piece.

Refused or Inability to Deliver:

Should a package be returned to Jigsaw Jungle due to a customer refusing delivery, failing to pickup a package, or due to the package being undeliverable caused by an incorrect address etc, then on arrival back at our warehouse the following charges will apply:-

A 15% restocking/processing fee.
All return costs incurred.
The value of the goods minus these charges will be reimbursed to the customer.

Should the return costs exceed the value of the items then the additional amount will be charged to the customer.
Continue
Shopping Cart more
0 items
Bestsellers
01.Jigsaw Puzzle Glue
02.Paquin - One Last Game!
03.Holiday Baubles
04.The Winter Fair, JVH
05.The Chocolate Factory, JVH
06.Wacky Water World, JVH
07.The Christmas Shop
08.Seaview at Cinque Terre, Italy
09.JVH St-George and the Dragon 1K
10.Matchitecture Glue 120ml
SHOP DIRECTLY AT OUR MONTREAL WAREHOUSE! Wednesdays 9:00AM-3PM or Monday, Tuesday, Thursday by Appointment.
WHEN YOU SHOP, WE GIVE! That's right, a portion of all jigsaw puzzle proceeds are donated to support various charitable organizations and other great causes! Feel good knowing that your puzzle purchases help support the growing needs of these charities! Thank you!

Jigsaw Jungle International Inc.

  • Toll Free: 1.877.7.JUNGLE
  • Phone: 1.514.331.3346
  • Fax: 1.514.331.3389
  • Email: sales@jigsawjungle.com

  • Jigsaw Jungle International Inc.
    8126 Jean-Brillon
    Lasalle, Quebec
    H8N 2J5

Copyright © 2014 jigsawjungle.com jigsaw puzzles