Jigsaw Jungle Returns Policy
- Unopened Goods
- Damaged in Transit and/or Missing Items on Delivery
- Defective Goods
- Missing Pieces
- Refused or Inability to Deliver
For any reason, within ten (10) days of receipt of
any item it may be returned to us with the receipt for a credit or
refund for the value of the item, provided it is Undamaged, Unopened and in a
Resalable condition, with any original shrink-wrapping intact. Once it is
returned to us and we have verified the item is in the same resalable condition
it left our warehouse in, we will exchange it for another product of the same
value or issue a refund as per your preference.
Please note CD-ROMS/DVD and items on
SALE are NOT
REFUNDABLE.
How To Return an Item - The 4 Step Process
-
You MUST contact us either by phone or e-mail for a Return Material Authorization (RMA) number. This notifies us to expect a return package and allows a more rapid return process.
-
It MUST be returned using the POSTAL SERVICES through the POST OFFICE with all shipping costs pre-paid. We recommend that you insure the package and you check with your post office to ensure there will no additional charges applied to the package when it arrives at our warehouse, as this will automatically cause the package to be returned to you.
DO NOT return by COURIERS such as UPS or FedEx. -
To Avoid Paying Return Duties and Taxes You MUST clearly mark on the Package the Return Material Authorization Number (e.g. RMA000) and Canadian Goods Returned for Credit.
-
Be sure to include your original receipt as we cannot process any return without it.
Goods returned without a Return Material Authorization (RMA) number, or by any other shipping method will either be refused at your expense or treated as abandoned.
Make sure you
include a brief note describing the reason for returning the goods and whether
you would like us to issue a credit card refund or credit the value of the
product towards another order.
Note:- Shipping costs and Gift Wrap Costs are not refundable,
and at our discretion we may charge a
15% re-stocking fee deducted from the refund amount to cover our costs of
processing the return.
Return the Package to:-
Jigsaw Jungle Returns
2379 Guenette
Saint Laurent
Quebec
H4R 2E9,
CANADA.
Damaged in Transit and/or Missing Items on Delivery:
We guarantee any item we ship.
If it is damaged in transit, and/or there are missing items on delivery to you, we will replace it free of charge provided that you notify us within 48hrs of receipt. You must provide us with proof that it was damaged in transit and keep ALL packaging for further investigation by the authorities or the shipper. The authorities or the shipper may require the package to be collected for further investigation.
For damaged or lost packages you must
obey the shippers policy/requirements or risk losing your claim.
For UPS claims check the
UPS damage process.
For Regular Postal Services (Canada Post) contact Jigsaw Jungle
You MUST contact us by phone or e-mail to initiate the
process. Your order number can be found on the top right hand corner of your
receipt, please have that handy along with the shipping address so we can access
your order quickly to best serve you.
E-mail Customer Service or phone us. US/Canada phone toll-free at 1-877-7JUNGLE (1-877-758-6453). International customers phone 1-514-331-3346.
Sadly occasional manufacturing defects do occur. In the case of a defective product you must contact our customer service staff within 4 months of purchase and describe the nature of the defect and do not forget you will need your receipt/order number. Our staff can then advise and guide you through the quickest course of action to correct the problem. We want you to be satisfied with your purchase.
E-mail Customer Service or phone us. US/Canada phone toll-free at 1-877-7JUNGLE (1-877-758-6453). International customers phone 514-331-3346.
Once we process all returns we will notify you by e-mail,
please ensure we have a valid method to contact you.
Missing
Pieces:
First of all check the obvious places such as the Vacuum, garbage bins,
back packs etc see customer past experiences in
missing pieces.
Most of the manufacturers guarantee their products 100% and prefer to
deal with missing pieces themselves. Either utilize the guarantee in the
box or contact us to provide you with the contact information.
Educa is the only manufacturer who replace individual pieces.
Please contact us for complete
details on how best get a replacement.
Certain manufacturers allow
us to assist the customer in obtaining a replacement puzzle of the same
kind as ordered by the customer.
The customer must send to
Jigsaw Jungle
within 4 months of purchase the following:-
-
The 8 pieces around the missing piece.
-
The barcode from the box.
-
and the original receipt.
We will then either send you the replacement bag of pieces of the same puzzle,
OR where possible the missing pieces
Refused or Inability to Deliver:
Should a package be returned to Jigsaw Jungle due to a customer refusing delivery, failing to pickup a package, or due to the package being undeliverable caused by an incorrect address etc, then on arrival back at our warehouse the following charges will apply:-
- A15% restocking/processing fee.
- All return costs incurred.
The
value of the goods minus these charges will be reimbursed to the customer.
Should the return costs exceed the value of the items
then the additional amount will be charged to the customer.
To learn more about us we encourage you to explore the following links:
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to Order?
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