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Frequently
Asked Questions
| If you have questions at any time
please contact us as we look forward to helping you. You can also use
this FAQ page to answer most questions:
If you are ordering gifts for Christmas
we have plenty of different delivery methods to ensure your gifts arrive
in time. Please check our holiday mailing
dates to make sure you choose the best delivery method for your
order.
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Ordering Questions:
Registration Questions:
Web Site Questions:
Product Questions:
Ordering Questions:
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Is
ordering online secure?
The page that you provide your credit card is encrypted using the latest
in secure SSL technology. The information is not left online. All
transactions are processed in house.
For more details please see our security
policy here.
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Are public and shippers holidays classed as a business day?
Public Holidays, Shippers Holidays and Weekends are NOT classed as business days, so you
MUST take this into account when selecting your shipping method or you
may be disappointed by your order not arriving on time. Click through to
check for Public and Shippers Holidays.
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I don't have a
credit card, can I still order?
Payment may also be made by Personal Check or
International Money Order, made payable to Jigsaw Jungle, in either US Dollars or Canadian Dollars.
Prices shown are in Canadian Dollars and in US
Dollars.
Multiply the Canadian total by 1.00 to get an approximate US total.
US and International orders will be held 35 days from receipt of
your
International Money orders or personal cheque.
Canadian orders will be held 14 days.
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How do I
track my order?
If you provide a valid email address with your order we will confirm the
shipment within 24 business hours.
All orders shipped by
UPS have
the tracking number included in the confirmation email that we send to
you. To track your package enter this tracking number in the UPS website
:-
Track your
package by UPS
Please remember shipments by
UPS Ground can
take up to 10 Business Days to appear in the
UPS website due
to customs and consolidation.
Tracking numbers by the regular
postal services are emailed to you from the Canada Post website. (All except Small Packages non
track able). Click on the link in the email to track your package.
If you have questions about your order please don't hesitate to contact us.
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What is
the time frame for standard delivery?
Orders are usually shipped with 12-24 business hours of receipt.
Delivery time varies depending on the shipping method chosen and
shipping address. Press the
button for accurate delivery timeframes.
Delivery times for Postal service shipping
methods are only approximate and are not guaranteed delivery! (With the
exception of Priority mail and Xpresspost).
UPS are Guaranteed
Delivery Times the only exception being
UPS
Ground.
USA:
We offer next day, 2nd day and regular standard (3-8 business
day)
UPS services.
And our
UPS Ground service to the USA (5-18 business
day Not Guaranteed), Press the
button for accurate delivery timeframes.
We also have next day delivery.
Postal mail is:-
2-4 business days for Xpresspost (Between Major Urban Centers some
exceptions apply)
4-9 business days
for Expedited Parcel Continental USA (Between Major Urban Centers some
exceptions apply) (Not Guaranteed).
25-28 business days for Expedited Parcel Non-Continental USA Alaska,
Puerto Rica, Hawaii etc. (Not Guaranteed).
Small Packet Air 4 - 11 business days (Not Guaranteed).
Small Packet Surface 10-20 business days (Not Guaranteed).
Canada:
Express Post is 1-3 business days to all major centres,
Expedited Parcel is 4-8 business days to all major centres.
UPS Standard is 3-8 business days to all major centres,
UPS Expedited is
2-3 business days to all major centres.
UPS Next Day is
Next business day to all major centres.
International: *
UPS
Express shipments usually take 2-3
business days.
UPS
Expedited delivery takes 3-8 business days.
** Europe Express post 4-7 business days.
*** Far East & Australasia Express post 5-9 business days.
Postal Airmail including small packet is 6-13 business days (Not Guaranteed).
Regular postal mail
including small packet can take from 5-12 weeks. (Not Guaranteed).
*
Please note Shipments by
UPS
and Now International Express Post will incur additional Duties and
Taxes and you must contact the carrier to determine what additional
charges you may incur as they are the responsibility of the receiver.
**
Express post available to the following European
countries:-
Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Great Britain,
Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway,
Poland, Portugal, Spain,
Sweden and Switzerland.
This service also provides Delivery Conformation, On Time Guarantee and is
Traceable.
Service standard is 4-7 Business Days to most major population centres.
***
Express post available to the following South
American, Far East &
Australasian countries:-
Argentina,
Australia, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, China.
El Salvador, Grenada, Guyana, Hong Kong, Israel, Japan, Malaysia,
Morocco, South Korea, New Zealand, Philippines, Saint Kitts & Nevis,
Saint Lucia, Singapore,
Syria, Taiwan.
This service also provides Delivery Conformation, On Time Guarantee and is
Traceable.
Service standard is 5-9 Business Days to most major population centres.
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How
much does shipping cost?
Shipping costs* vary by weight and shipping location. Our online shopping
cart will automatically calculate the exact shipping costs* for you based
on the weight of your order and the shipping address you provide.
* Certain areas in Canada are "Air
delivery only" and will incur extra delivery costs which requires a
special quote. Ensure you inform our staff to avoid disappointment in
receiving an extra shipping cost request and incur a delay in your
shipment.
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Are there
any taxes?
Only Canadian orders are charged taxes by us. Orders shipped within
Quebec have a 13% tax applied, the rest of Canada only pay the 5% GST.
There is no PST applied.
US orders have no taxes at all applied. International orders may have local
import duties or taxes on receipt of the order. Check with your local carrier
for more details.
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Do you ship
to PO/Military Boxes?
Absolutely. You do have to choose a postal delivery type, regular mail,
airmail, Express Post Or US Expedited where applicable.
Please note that it can take up to 29 Business Days for US Expedited to
reach Military Boxes such as APO, AEOs etc.
Couriers such as UPS cannot deliver to PO boxes.
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Will my
personal information be kept private?
All personal information we receive is used strictly for internal
purposes, we do not give out any personal information of any kind. For
full details please click here.
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Do you offer
gift wrapping?
All items can be gift wrapped for a cost of $4/Item. This includes a
card that can be left blank or have a brief comment included. Please
provide the note for the card by filling in the customer comments in
your shopping cart.
Checkout available
gift wrapping paper.
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When
will my credit card be billed?
We do not bill your card until your order is ready to ship. It is billed
on the same day your order is shipped.
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When will my
order be shipped?
Orders are shipped daily on Monday to Friday. Orders are
usually shipped the same day if received before 2 PM (EST), otherwise
they may ship the next business day.
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Which
European Countries does Express Post Deliver to?
Express Post delivers to the following
countries:-
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Great Britain,
Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain,
Sweden and Switzerland.
This service also provides Delivery Conformation, On Time Guarantee and is
Traceable.
Service standard is 5-8 Business Days to most major population centres.
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Address Corrections:
Shipping Address corrections,
incomplete or incorrect Addresses, that the carrier corrects after the item
has shipped will incur a $10 cost.
For in transit Shipping Address corrections you must contact Jigsaw Jungle
customer service at 514-331-3346 and send an
Email
 with
the address correction request. Jigsaw Jungle customer service will ask for
credit card information to process the $10 address change charge.
Charges that are imposed on Jigsaw Jungle by the carrier after delivery due
to incomplete or incorrect Addresses will also incur a $10 cost that will be
charged to your credit card.The
$10 charge is a direct cost charged to us from the major shipping carriers
for in transit address corrections.
If the item has not shipped we are happy
to make the correction at no cost. |
Registration Questions:
How do I
register?
Simply click
here,
and fill in the requested information as per the
instructions on the screen.
If you have ordered from us in the past year you have the option to "Quick Register"
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Do I need to
register to order?
Absolutely not. You can enter all the information on your order form
yourself and we will process the order. We offer the registration process
to allow customers to order more quickly and efficiently but it is
optional.
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Why should I
register?
Registering saves you having to type in your personal details every time
you want to order. This saves time and allows you to check out much
quicker. It is completely optional.
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Is my personal
information secure?
If you register your information is all stored in a secure, encrypted
database using the latest 128 bit SSL technology. Of your personal
information only your address and contact information is stored, your
credit card number is kept offline as an additional security
measure.
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How do I update
my information?
You can update your information at any time by logging in here. If your
email address changes be sure to keep it up to date in case you lose your
password.
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What do I do
if I lose / forget my password?
At any time you can request your password. We will email it to the email
address we have on file for you. If your email address has changed and you
have not updated it you will need to re-register for security reasons we
do not give out passwords by phone, they are only sent to the email
address on file.
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Web Site Questions:
Who is Jigsaw Jungle?
Jigsaw Jungle started as a retail store in 1994 in Dorval (Near Montreal),
Canada. Local retail operations were subsequently transferred from Dorval
to our larger warehouse in 2005.
Our mail order business grew with the Internet to the point where
we ship to almost every country world wide. You can get full details here.
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I can’t find the item that I am looking for?
You can either use our search function or
contact one of our Sales Staff who will
happily help you track down the item. Even if you don't see it on our web
site we may be able to special order it for you.
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How do I use your search function?
Our search function searches the page
content using keywords on the page. You can search by artist, title,
manufacturer, category or specific subject. If you don't find exactly what
you are looking for please contact us
for help.
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How can I be updated on new products?
Every month we publish our monthly email newsletter. The Product
Newsletter goes out in the middle of the month and contains an update on
all the new products. The Sales Newsletter goes out at the end of the
month as we update our monthly sales page.
You can also ask to be updated on specific products as they arrive. Full
details can be found on our subscription page.
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What is HTML formatted email?
We send our monthly Product Newsletter in two formats. The HTML
version looks much like a web page with images and links. The plain text
newsletter looks like a normal email. AOL users and people with older
email programs are suggested to opt for the plain text version.
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How can I receive a printed catalog?
At present we no longer print catalogs as they simply become outdated far
too quickly. We are constantly adding new products to our web site which
is the best way to see all the new and current products.
You can still order by mail, simply complete your order online and then
print and mail the order form along with your payment.
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Product Questions:
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What are the most difficult puzzles?
There is such a variety of puzzles today that many are extremely
challenging. For an added challenge we recommend double-sided, borderless
or mystery image puzzles like the ones found in the Buffalo and Bepuzzled
collections.
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Do you have puzzles on sale?
Absolutely. Every month we update our sales
page with new products. Now known as our famous
Bargain Bin
Page. Bookmark it and you will be the first to know of new
bargain bin products. Items in the bargain bin have limited quantities.
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How can I transport my puzzle?
While there are a variety of products on the market, as puzzlers we recommend
either:-
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The roll-o-puzz.
Available in a variety of sizes this is most dynamic, and affordably
priced product on the market. It is also the longest lasting, we've had
one for years that has done over 400 puzzles. You can roll up your puzzle
take it with you and unroll it without fear of losing pieces or having
them shift.
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OR The
"Portapuzzle" puzzle caddy.
A
jigsaw puzzle holder which provides a rigid, non-slip surface allowing jigsaw
puzzles to be enjoyed anywhere.
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How can I mount and display my completed jigsaw puzzle?
We have an assortment of special jigsaw puzzle glues that will hold your
puzzle together once complete. You can see the entire
selection here.
Once your puzzle is done slide a piece of plastic (garbage bag, drop
sheet, etc...) under your puzzle. The glue goes directly on the top
(surface) of the puzzle. Allow to dry 30-60 minutes and apply a full
second coat if necessary. Your puzzle is then ready to be framed or laminated with no
fear of losing a piece.
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To
learn more about us we encourage you to explore the following links:
Last Updated =
01/05/2012
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