Customer Testimonials 

Service Comments.
Rush Shipping.
International Shipping.
Miscellaneous Comments.
 

Service Comments:

Consumer Online Form Feedback Comment report from Dalia and gave a "Praise Response". The consumer filed the following comments:

I placed my order on a Monday afternoon and I had my puzzles in my hand by Wednesday. I was very pleased with the easy website (searching and ordering) and the very rapid delivery! On top of that, the puzzle I wanted was impossible to find anywhere else and you had it, in stock and competitively priced. If only all online merchants could be this good. I am looking for excuses to buy more puzzles!! Thank you for a great shopping experience.
 


Consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

have been very satisfied with the quality and delivery of products in the past. Therefore, once again I have ordered from Jigsaw Jungle. Would recommend to anyone.
 


Consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

Terrific site. I get all my jigsaws here and tell my friends to do the same.
 


A consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

All I can say is "wow"!! My children were sick this week, making it impossible to do any Christmas shopping; then I remembered I had noted that I wanted to try and order some things from you. So at 3pm on Tuesday of this week I placed my order...my doorbell rang at 11am the next morning (!) with my order - exactly what I wanted. I have told everyone I know about your site and fabulous service, and will definitely be ordering from you again. Thank you so much for helping to make my week productive!

Kelly filed a consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

Jigsaw Jungle is Fantastic. I am nervous sometimes shopping on-line, but I have never had a problem with them and I have made several purchases. It is quick, easy, great selection, private, secure, and it is delivered right to you with no hassels.

Mr. Bammer  filed a consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

I just wanted to tell you how thrilled I was when I found your website. You have a great selection and amazing prices! Ordering online was very easy, and it was shipped to NY in about a week which I thought was quick seeing that you are located in Canada! I even spoke with Customer Service who was extremely helpful and very pleasant to work with. I will be checking back regular to shop again with you. Thank you very much!

Dear Jigsaw jungle,
It is very, very difficult to find large piece jigsaw puzzles for senior citizens. 300 peice, large piece puzzles. The same puzzles are available year after year. I found your site because you had 2 puzzles ONLY that I had not purchased before.
  1. You should seek out large piece puzzles everywhere, and add them to your inventory.
  2. You should encourage your suppliers to make more.
  3. Add a special button JUST FOR THIS CATEGORY - with this you can differentiate yourselves from the competition. Even Senior specific sites have the same puzzles year after year. Thanks, Murray Hann

    "Thanks Murray Hann,
    We make every effort to find and encourage the production of large piece puzzles for our senior puzzle fans.

    Check out our Hot Topics:-
     Large Piece Jigsaw Puzzles for Seniors This should have over 40 different large piece puzzles some by Sunsout of 1000pcs.
    Thanks again for your comments and Good Puzzling, Ian in the Jungle."

Hi, David --
I called Wrebbit using the 1-800 number you provided, and they were VERY responsive and requested I "map" where the missing pieces are and call back with the position numbers (from the top / from the left side).  I left a recorded message when I called back, with my mailing address, and they told me I would be mailed the missing pieces.  How terrific!
I was asked where I purchased the puzzles and I told her "Jigsaw Jungle" and she had very nice things to say about your company and about you, David, when I also mentioned to her what a great customer-oriented Manager you are.  I really appreciate the attention and responsiveness you have given me with regard to the replacement of these two, tiny puzzle piece.  Thanks, again!
Kathy

I just wanted to let you know what a wonderful and professional group of people you have in customer service, headed by David.
In  mid December I order various puzzles, accessories and toys from your online store. The package was to be sent Priority so I would get it well in advance for Christmas gift giving.
I received a single piece of the order within a few days but the balance of the order had still not shown up after a week so I contacted customer service. It was verified that the order had been shipped in two separate boxes due to size and that the mail service had “dropped the ball.”

Although your company had little control over the process once the packages left the warehouse, David’s follow up with Canada Post resulted in the box making it to my office address by the 24th of December 2002. Everything was in order and my family has really been enjoying the puzzles.
I did all my seasonal shopping online this year, and the service extended by your customer service department was by far the best. I recommend your company as the only place to go for all puzzle lovers. Thank you again.

Susan

Kevin just filed a consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

This company has the best level of customer service that I have ever encountered. Quick, personal, friendly responses to inquiries. They continued to expedite my inquiry with the manufacturer for months, until my special order request was available, then contacted me to let me know that it was available for order and shipment.

Kevin


I am somewhat dubious about ordering over the net and I have to say that I am very happy with the speed with which my small order was handled. I ordered on Monday, it arrived today (Friday). The correct item, with a confirming invoice. It's so nice when people put in the effort to do their jobs well. So many people these days do not.

Thank you for a job well done.

Donna, Toronto


The shipment of puzzles has arrived and I am thrilled with each of them. The children began working with them today and were delighted. The five year olds work with them Friday and they will be very excited to have such beautiful new puzzles to complete. You were wonderfully helpful and saved me hours and days of frustrating, futile shopping. It would have been impossible to find such a treasure of puzzles in the entire Portland area. Thank you again for your time and help!!

Chery 

Circle of Friends Preschool


Thank you for your quick reply - and service. I received the order today and am very pleased. Your customer service is A+.
Thank you - Melody

I am just so damm happy that I found your website. I love a particular kind of puzzle and you always seem to have plenty of what I am looking for. I like the Clementonis and the Nathans..the still life florals, and the reproductions of paintings/old masters. I have been ordering puzzles for a couple of years and don't think I've seen a better selection anywhere. Sometimes I order over the web and sometimes I call
in. Your sales staff always are lovely and friendly and sweet. You are one of my favorite places to shop!!!

Elizabeth, Missouri


Rush Shipping:

Consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

Well done! I made an order last week and received it in 2 business days. You have excellent selection and comparable prices. With free shipping this is the better deal. Please continue with this incentive.
 


My puzzle arrived on 4/9, as you indicated it would. It is wonderful. I just wanted to thank you for your service and good communication.

Brian.


Comments: I ordered a Fire Dragon puzzle Wednesday afternoon. I received it today, Friday, in perfect condition. She is going to love this puzzle. Thanks for such excellent service. Everyone that I know that buys puzzles is going to hear about your company.

Gordon


Thank you for your email confirming my order had been shipped. I only ordered the CD yesterday and believe it or not it arrived in this morning's mail. Thank you for the fantastic service. Nobody can beat that for efficiency!
Sincerely,
Trevor

International Shipping:

Consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

Pleased with service and delivery. Previously ordered puzzles from England never arrived due to shipping info error. How puzzles could be sent without a state name is a mystery to me. Will continue to use your company instead now that I have found you.
 


I ordered the 16th and I got delivery today the 25th! That is fantastic service, especially considering it was shipped to a military APO, AE 09601 address in Europe.

Many thanks,

Clark


I just want to thank you and your company for the wonderful service I received. From the gentleman who took my order over the phone to the person in the mail room who sent the order via UPS, and I don't want to forget you for sending me this e-mail to confirm my order. 
The Items I purchased from The Jigsaw Jungle arrived to me without a problem. I was very happy to see that I could place an order to a Canadian company and have the order arrive without mistakes or errors of any sort. I am very impressed.
Thank you for all that you have done, these puzzles should take my wife many weeks if not months to assemble (witch means uninterrupted hours of football).
Thanks again and have a very happy holiday.

Sincerely,
Nick


This is just a quick note to say thank you for your e-mail on Monday afternoon telling me that the goods
were in the process of being shipped out. All of the jigsaws that I ordered a few days ago have now arrived here at Bordon, UK (Wednesday morning) and all seems to be fine and okay.

I ordered most of the jigsaws for Birthday and Christmas Gifts and went internationally via your site
as these items were not available over here in the UK. Thank you so very much for a wonderful, prompt and speedy service, and I will probably be using your company again sometime in the not too distant future.

Thanks and best wishes.

Alison

Miscellaneous Comments:
 

Consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

I collect EAGLES, puzzles and knick-knacks. I live in a very small town and can't find eagle puzzles. You have what I am looking for. Pleas e-mail me when new eagle puzzles come about. Thank you JJ
 


Consumer report on Jigsaw Jungle International Inc with Public Eye and gave your company a customer satisfaction rating of "Very Satisfied". The consumer filed the following comments:

I love my cardinals. They are truly beautiful. Saw this puzzle and could not find it any where but here. fell in love with. do you have a catalog also with all the puzzles? I sure hope so. Thanks again. vs
 


  • An excellent company with which to do business with.
  • Think you have a great web site and it's easy and clear to read. Received my puzzles and mat last week and the packaging was fantastic. No way would it have come apart.
  • I want to praise your staff for your excellent service. You ship orders fast. I like that. You are one of five companies I use to buy jigsaws and yours is at the top of my list in both price and service. Thank you. I appreciate it.
  • I received my puzzles today. They are wonderful and the service has been exceptional! Thank you

  • The puzzles arrived. The service was great and I really appreciated the tracking number. I was a pleasure doing business with you.

  • The puzzle arrived last Friday and I spent a weekend enjoying the new challenge. Thank you for the prompt service.

  • Just a note to let you know that the puzzles arrived safely. They all look great! Thanks for the great merchandise and service.

  • Thanks for all of your help.  Great follow-up to check on delivery during a very busy time.

  • I just wanted to thank you, John, for the great service and fast email! Thank you so much! I look forward to getting the puzzles in the mail as well as ordering from you guys/gals again in the future! :) Thanks again for the great service and take good care!

  • Thank you . My wife and I are TOTALLY impressed with the way you treat CUSTOMERS. We really appreciated your help and understanding in "expediting" our order. Impressive and the site is book marked...

  • Thank you again for the quick response! You guys are terrific!

  • thanks a lot mike. i appreciate the extra effort... and I'll definitely come back someday if I'm looking for puzzles again.

  • Thank you very much on your follow thru! GREAT customer service! THANKS, look forward to doing business with you in the future.

  • You guys are great; it was true pleasure doing business with you! Thank you. that's all; just a note of appreciation to you.

  • Items delivered yesterday in EXCELLENT shape. Thanks for the efficient, fast and wonderfully courteous service. I will do business with you again with a smile! :-)

  • Thank you very much, you and your company were very nice to work with. We look forward to our purchase and look forward to purchasing from you again in the future.

  • Excellent, quick, professional service. Couldn't fault anything.

  • I would like to thank you all for your excellent and speedy service.


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Last Updated = 06/12/2007


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1-877 7JUNGLE
       
 (1-877-758-6453)

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Customer Service Business Hours (EDT):
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Wed -Fri   9:00am - 5:00pm
Sat             11:30am - 4:30pm
Sun           Closed
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